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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble with your recorder. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the recorder (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the unit, turn it on and tell me please if it is now operating correctly.
Let me know the results please
We will then need to reset the unit.
To do this.
Once done, the system will then reset.
Tell me if the guide then shows please
Check please, once you have done my instructions if it is now showing the Guide plus again.
If the issue is then resolved