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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 56867
Experience:  Electronics Engineer
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I cannot get my epson et-2750 to load onto my computer, the

Customer Question

I cannot get my epson et-2750 to load onto my computer
JA: What are you having trouble accessing or opening?
Customer: the printer loads then a message saying its read to delete comes on
JA: What's the brand and model of your printer?
Customer: Epson ET-2750
JA: How long has this been going on with your printer?
Customer: Over the last 2 days unable to use iy
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: I have tried to update but the computer goes to update new drivers and asks me to pay a subscription
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no i just need to be able to print and scan
Submitted: 10 days ago.
Category: Electronics
Expert:  Richard replied 10 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 10 days ago.
I have just put the printer back on and tried to print and I got no response
Expert:  Richard replied 10 days ago.

Are you connecting to the printer via wireless or USB?

Please let me know

Customer: replied 10 days ago.
I went back into my settings and the printer is not there
Customer: replied 10 days ago.
wireless
Expert:  Richard replied 10 days ago.

Thank you

Are you using a windows or mac computer?

Customer: replied 10 days ago.
windows
Customer: replied 10 days ago.
it says the drivers are missing
Expert:  Richard replied 10 days ago.

Thank you

Please click start, control panel, then go to devices and printers.

then right click on the printer if it shows and choose remove, then restart the computer

Go back to devices and printers.

Click on Add Printer, wait for the printer to show then click on it and let it install.

Once it has installed, try to print to it and tell me how it then functions please.

Customer: replied 10 days ago.
I have uninstalles switch computer of then back on re installed and still not working
Expert:  Richard replied 10 days ago.

did you see the printer in the list when you clicked on add printer?

Customer: replied 10 days ago.
i have done every thing you said it says no drivers
Customer: replied 10 days ago.
Expert:  Richard replied 10 days ago.

Thank you

Do you have the disk still that came with the printer?

Customer: replied 10 days ago.
there was no disc with printer I just had to connect to internet
Customer: replied 10 days ago.
my computer does not take disc
Expert:  Richard replied 10 days ago.

Thank you

Please click start, control panel, then go to devices and printers.

then right click on the printer if it shows and choose remove, then restart the computer

Go back and check if it returned, if it did, remove it again and repeat till all copies are gone and it stays removed.

Then download the installation from my link below

https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-2750/s/SPT_C11CG22201

Run the installation then tell me how it now functions please.

Thank you