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I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
The only way to remove the pin is to reset the phone, which results in the data being removed from it. There is no way to avoid this sorry.
To do this
Go to http://android.com/devicemanagerSign in with the account you used on the phoneChoose Erase phoneIt will reset so you can set it up again
I then advise you install the app Dropbox on your phone as this will then backup your photos, films and files online so you can avoid losing this in the future.You can also check if your photos where backed up on this linkhttp://photos.google.com
Just make sure to sign in with the same account you used on the phoneLet me know how you go please
Once you erase it it is like a new phone again, so you go through the setup procedure it leads you on like when you first received the phone.
All the apps, you will install from the play store again that you wish to have on the phone.
It is no problem!
You cannot back up anything with the phone in this state but a lot of things like contacts are already online and should be returned to the phone when you set it up again.
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