How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Pete Your Own Question
Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 24154
Experience:  Over 20 years of experience in the Electronics and IT industries.
30970729
Type Your Electronics Question Here...
Pete is online now

We have a Sam4s ER-5200m Assistant: How long have you had

Customer Question

Hi there we have a Sam4s ER-5200m
Assistant: How long have you had your SAM4S?
Customer: 6 years, this evening the till has stopped working, gobbly gook appeared on the screen and now we are unable to use it at all, any advice on what can be done or is it beyond fixing
Assistant: What have you tried so far?
Customer: Nothing, unsure what to do
Assistant: Anything else you want the Electronics Expert to know before I connect you?
Customer: I have tried turning the power on and off but nothing
Submitted: 8 days ago.
Category: Electronics
Customer: replied 8 days ago.
Hi I have made the payment but have not got a response????
Customer: replied 8 days ago.
Just wondering if there is any update?????
Expert:  Pete replied 8 days ago.

Hello,

Sorry for the delay!

Did you recently have any storms or power cuts before the problem started?

Customer: replied 8 days ago.
No there hasn’t been anything
Expert:  Pete replied 8 days ago.

Ok, you will need to try clearing the memory:

1. Unplug the register.

2. Turn the control lock to the S position.

3. Press and hold the key position where the CHECK key is located on the default keyboard layout.

4. Continue to hold the CHECK key while plugging the register into a power source.

5. Press the upper left key of the keyboard, then the lower left key, then the upper right key, and finally press the lower right key.

.

It may take several seconds but eventually it will display that the memory has been cleared.

Let me know if it works ok when you do this.

Expert:  Pete replied 1 hour ago.

Hi, just following up on your question - did my answer help?