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Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 47121
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
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I am having trouble altering my pin. Oh God. I don't know. I

Customer Question

I am having trouble altering my pin.
JA: What's the brand and model of your product?
Customer: Oh God. I don't know. I shallhave to search my files and look it up. You must know what I have got surely?
JA: The Technician will be able to walk you through that. What have you tried so far?
Customer: I recently went into Catch Up to see if I could find something worth watching. I was asked for my PIN. Didn't know at that time I had one. Rang Sky on a 3330 number and was told PIN. Tried it. It said it was wrong. Yried to change PIN. That did not work because I think I have since had new bank card and new bank number not registered.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: Just want to confirm PIN and password ***** I can write down somewhere in large letters - preferably on the sittingroom wall. Thanks
Submitted: 3 months ago.
Category: Electronics
Expert:  Viet - Technician replied 3 months ago.

Hi,
I'm sorry about your Sky TV PIN issue. I'm glad to assist you today. For resetting your Sky PIN, please try the following steps:

  1. Go to the website below:
    https://www.sky.com/signin?area=mysky&successUrl=https%3A%2F%2Fwww.sky.com%2Fmyaccount%2Ftv%2Ftv-pin
  2. There, sign in your Sky account.
    - (If needed, you can use the forgot password ***** there first.)
  3. Then enter and confirm a new four-digit PIN.
  4. Select option Confirm PIN.

Reference:

https://www.sky.com/help/diagnostics/your-sky-tv-pin/changing-your-tv-pin

If needed, you can click here, then scroll down, then click on the option "Need more help" for the Sky account contact information.

Please let me know if there is still any issue. We can schedule a time. Please reply at the box below, then click on the Send button below. Thank you for your patience.