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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button till you see a menu and choose power off.
Then power it on and tell me how it now functions.
If you hold volume down and power for 15 seconds, does it power off?
the ONLY way to remove the pin is to reset the unit, which results in the data being removed from it
There is no way around this sorry, to do this.
Go to http://android.com/devicemanager
Sign in with the account you used on the phone
Choose Erase phone
It will reset so you can set it up again
I then advise you install the app Dropbox on your phone as this will then backup your photos, films and files online so you can avoid losing this in the future.
You can also check if your photos where backed up on this link
Just make sure to sign in with the same account you used on the phone
Let me know how you go please
Which step do you get stuck on?
Ok, it seems you missed my last message, no problem, I will repeat it again.