How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Pete Your Own Question
Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 24553
Experience:  Over 20 years of experience in the Electronics and IT industries.
30970729
Type Your Electronics Question Here...
Pete is online now

Ice is blocking the base of the ice compartment, so we

This answer was rated:

Ice is blocking the base of the ice compartment, so we cannot get it out. What is best way to resolve? Should we turn the whole fridge/freezer off so that everything thaws??
JA: What's the brand and model of your product?
Customer: Sorry it isRSG5UURS
JA: What have you tried so far?
Customer: Using a wooden spoon handle and trying to reach the ice while pressing the switch to keep the 'doors' open. Slapping the sides of container to try and dislodge.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: Dont think so thanks

Hello,

I am Pete and I'll be happy to assist with your question today.

You could try some deicer to remove small amounts of difficult to remove ice.

If there is a lot of ice blocking the base, then you will need to turn it off and let it thaw.

Some people use a hairdryer to speed up the thawing, however this is not recommended.

Pete and other Electronics Specialists are ready to help you