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Pete, Engineer
Category: Electronics
Satisfied Customers: 29084
Experience:  Over 20 years of experience in the Electronics and IT industries.
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Ice is blocking the base of the ice compartment, so we

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Ice is blocking the base of the ice compartment, so we cannot get it out. What is best way to resolve? Should we turn the whole fridge/freezer off so that everything thaws??
JA: What's the brand and model of your product?
Customer: Sorry it isRSG5UURS
JA: What have you tried so far?
Customer: Using a wooden spoon handle and trying to reach the ice while pressing the switch to keep the 'doors' open. Slapping the sides of container to try and dislodge.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: Dont think so thanks


I am Pete and I'll be happy to assist with your question today.

You could try some deicer to remove small amounts of difficult to remove ice.

If there is a lot of ice blocking the base, then you will need to turn it off and let it thaw.

Some people use a hairdryer to speed up the thawing, however this is not recommended.

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