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Hello, my name is***** am one of the techs who is going to help you today. One moment while I look over your question
I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly
- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video sources connected to the TV?
Thanks, ***** ***** the reply
NOTE: The phone call or any other offer/ prompt ad is automated and did not send by me. Feel free to ignore it if you wish/ prefer to troubleshoot the problem here in text chat, so ignore the phone call offer popups and keep texting here to continue
- Does the screen glow/ show light inside or any graphics appear when turning On the TV power?
Yes, if the TV power stays On and TV doesn't shut off then you will observe a faint/ dim image when shinning a good flashlight closely on the screen
Mostly the backlight system fails in this model and the reason found faulty power supply board that provides high voltage to the backlight inverter board
No problem, take your time and reply back with the test result
If a faint/ dim image is visible on the screen with the help of a good flashlight then replace the power supply board which will be available at ebay
I hope this info will help. If you have any additional questions, feel free to ask, Thanks for using JustAnswerThank you