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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble with your recorder I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the recorder (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the unit, turn it on and tell me please if it is now operating correctly.
Let me know the results please
I want you please to reset the unit.
To do this
Once done, tell me how it now functions please.
yes, choose this please
yes it will but we can not avoid this sorry.
It is the internal mainboard that has faulted in the unit.
I am really sorry about this and you are going to have to return the recorder to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
You are welcome
It means it cannot communicate, this is why it shows this.
All the best.