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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 57488
Experience:  Electronics Engineer
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Re:DMR-EX769EB, I don't know, quite a while. We can record,

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Re:DMR-EX769EB
JA: How long have you had your RE:DMR-EX769EB?
Customer: I don't know, quite a while. We can record, but not play. When we try to play a red circle with a red diagonal line comes up at the top right hand side of screen.
JA: What have you tried so far?
Customer: We have tried re-tuning
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No
Richard

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your recorder I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the recorder (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the unit, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Customer: replied 13 days ago.
Will unplug and get back to you after the 10 minutes . may do live phone call

Thank you

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Customer: replied 13 days ago.
Not at the moment, Will wait until after the 10 minutes first

Thank you

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Customer: replied 13 days ago.
Have completed that, but can still only record, nothing happens when you press direct navigator, except the red circle with the red line

I want you please to reset the unit.

To do this

  1. Press the Functions menu button on the remote control, and when the menu appears, select Others and press OK.
  2. Then select Set Up and press OK.
  3. Select To Others and press the right hand arrow on the circle pad.
  4. Then select Initialize and press OK.

Once done, tell me how it now functions please.

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Customer: replied 13 days ago.
Its come up with shipping conditions

yes, choose this please

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Customer: replied 13 days ago.
I guess I yes All stored data will be lost

yes it will but we can not avoid this sorry.

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Customer: replied 13 days ago.
Have done that - should I try Play now

yes please

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Customer: replied 13 days ago.
Still nothing but the red circle!

Thanks

It is the internal mainboard that has faulted in the unit.

I am really sorry about this and you are going to have to return the recorder to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

Thank you

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Customer: replied 13 days ago.
What a pain! But thank you for your help. Just out of curiosity, what does the red circle mean?

You are welcome

It means it cannot communicate, this is why it shows this.

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Customer: replied 13 days ago.
OK and thanks. Goodbye

All the best.

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