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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 57486
Experience:  Electronics Engineer
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My Tv screen just stopped working the red light still comes

Customer Question

hi there My Tv screen just stopped working the red light still comes on but no picture
JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?
Customer: no? there never was before either sorry there is an HDMI
JA: Was there a power outage recently?
Customer: no colourful ones
JA: Anything else you want the TV Expert to know before I connect you?
Customer: not that im aware of there was no power outage
Submitted: 8 days ago.
Category: Electronics
Expert:  Richard replied 8 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 8 days ago.
ive tried this already
Customer: replied 8 days ago.
it didn't work
Expert:  Richard replied 8 days ago.

I am sorry to hear that

Can you please tell me what else you have tried?

Customer: replied 8 days ago.
I have tried turning power off for 10 mins, then an hour
Customer: replied 8 days ago.
then I tried to hold the power button on while I plugged the tv in
Expert:  Richard replied 8 days ago.

Thanks

Can you disconnect everything from the TV, so cable box, Bluray player, Antenna ect

Then connect only the power, power it on and tell me how it then functions please

Customer: replied 8 days ago.
hold on
Customer: replied 8 days ago.
still nothing
Expert:  Richard replied 8 days ago.

Is the red light blinking at all and which model is the TV?

Customer: replied 8 days ago.
the red light is on but not blinking
its a Panasonic Viera
Expert:  Richard replied 8 days ago.

If you press the menu button on the remote for the TV, does the menu show?

Customer: replied 8 days ago.
nope nothing shows
Expert:  Richard replied 8 days ago.

Thanks

It is the internal mainboard that has faulted.

I am really sorry about this and you are going to have to return the TV to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

Thank you

Customer: replied 8 days ago.
thank you
Expert:  Richard replied 8 days ago.

You are most welcome.