How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 57552
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

HP 3630 printer cannot connect to wifi I printed the wifi

Customer Question

HP 3630 printer cannot connect to wifi I printed the wifi direct pin code many times But it doesnt work any idea of problem
JA: How are you connecting to your 3630: wirelessly or by USB?
Customer: Wirelessly
JA: When did you last update the printer driver software?
Customer: Dont know really printer about 3 years old
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 12 days ago.
Category: Electronics
Expert:  Richard replied 12 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please