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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 57444
Experience:  Electronics Engineer
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Canon eos77d. The camera seems to be in movie mode, but the

Customer Question

Canon eos77d. The camera seems to be in movie mode, but the power switch is set to off
JA: Who makes your camera?
Customer: Canon eos 77d
JA: What have you tried so far with your EOS?
Customer: battery was removed for charging. On re-inserting, I heard the mirror flip up, and the rear screen shows live view. I removed the battery and re-inserted it but the same result. I have tried to reset using the menu button.
JA: Anything else you want the Camera Expert to know before I connect you?
Customer: Moving the on off switch to its other positions has no effect
Submitted: 6 days ago.
Category: Electronics
Expert:  Richard replied 6 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your camera. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you remove the battery please then hold the shutter button down for 60 seconds then release.
Wait 5 minutes, put the battery back in and turn it on.
Tell me please if it now operates correctly
Thank you

Customer: replied 6 days ago.
Fault condition still present
Expert:  Richard replied 6 days ago.

Can you get to the menu on the camera?

Customer: replied 6 days ago.
can we carry on via email
Expert:  Richard replied 6 days ago.

Can you get to the menu on the camera?