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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 81
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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I have a HP Office Jet. I have put two new ink cartridges in

Customer Question

Hi, I have a HP Office Jet. I have put two new ink cartridges in the machine and followed the instructions but the machine cannot print anything. It goes through the motions and sounds like it is printing but only a blank sheet comes out! regards, Norman
JA: Is this the first time you've had to change the ink for your OfficeJet?
Customer: No, I have changed them before. N
JA: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?
Customer: No messages and I can open the lid.N
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No
Submitted: 12 days ago.
Category: Electronics
Expert:  michelleclive replied 12 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out.

What Operating System (OS) is running on the computer? xp, vista, windows 7, 8 or 10 or Macos

Let me know the model number of the printer.