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Pete, Engineer
Category: Electronics
Satisfied Customers: 25122
Experience:  Over 20 years of experience in the Electronics and IT industries.
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I have forgotten my pin and can’t get into my phone, About 2

Customer Question

I have forgotten my pin and can’t get into my phone
JA: When were you last able to use your phone?
Customer: About 2 weeks ago
JA: Have you tried a Factory Reset? This will erase the phone's contents, but the Smartphone Expert can walk you through restoring your photos, contacts and other data from a backup (if you have one).
Customer: no I haven’t tried that, how do u do that?
JA: The Smartphone Technician will be able to walk you through that. Anything else you want the Smartphone Expert to know before I connect you?
Customer: No that’s it thank u
Submitted: 4 months ago.
Category: Electronics
Expert:  Pete replied 4 months ago.

Hi! My name is***** am the expert who will be assisting you today.

Expert:  Pete replied 4 months ago.

What is the brand and model number of your phone?

Expert:  Pete replied 4 months ago.

Based on the information you have provided so far, you will need to try a factory reset of the phone which will erase everything on it.

You can then recover the phone and set a new PIN number.

Please let me know the brand and model number of your phone if you need further assistance with this.