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*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 12060
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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I have a brother typewriter and when I press down the keys

Customer Question

I have a brother typewriter and when I press down the keys the lever does not move forward and print onto the paper I have replaced the ribbon and the cassette ribbon what has gone wrong.
JA: What's the brand and model of your printer?
Customer: Brother AX-425
JA: How long has this been going on with your AX-425?
Customer: Since I replaced the ribbons
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: I wouldn’t know how to
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: The typewriter is electronic and not connected to anything
Submitted: 4 months ago.
Category: Electronics
Customer: replied 4 months ago.
I cannot connect the typewriter to anything to update anything
Customer: replied 4 months ago.
Is there anybody there
Expert:  Nicola-mod replied 4 months ago.
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Customer: replied 4 months ago.
please keep me informed
Expert:  *ElectronicsTech replied 4 months ago.


My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

Follow these steps please>

1. Check the daisy wheel is locked in the forward position.

a. Turn off the machine.

b. Pull the black lever back, away from the platen.

c. Lift out the daisy wheel and inspect it for damage. Replace the daisy wheel if it is damaged.

d. Re-insert the daisy wheel and push the black lever towards the platen until it locks in place.

2. Check the ribbon is moving.

a. Lift the ribbon cartridge out.

b. Inspect the ribbon for damage.

c. If the ribbon is silver, it is completely used and must be replaced.

d. If the hammer has been striking in one place, there will be a clear area near the center of the ribbon.

e. Turn the colored knob on the left side of the ribbon cartridge counter-clockwise to advance the ribbon a small amount. Replace the ribbon if it will not advance.

f. Re-insert the ribbon.

3. Test the machine.

a. Turn on the typewriter, insert a piece of paper into the typewriter, and type a few letters.

b. Did the hammer move forward?

c. If the hammer moved, did the ribbon advance with each keystroke?

4. If the problem continues or the hammer did not move or the ribbon did not advance, your machine will require service.

Customer: replied 4 months ago.
The hammer does not move where can I get it serviced
Expert:  *ElectronicsTech replied 4 months ago.

What is your postal code?

Customer: replied 4 months ago.
Expert:  *ElectronicsTech replied 4 months ago.

This is the nearest repair shop>

Brother UK Ltd

Shepley Street, Audenshaw, Manchester, M34 5JD



Phone 0333 777 4444