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Nicola-mod
Nicola-mod, Moderator
Category: Electronics
Satisfied Customers: 40
Experience:  Moderator
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We seem to be unable to connect to Netflix etc. This has

Customer Question

We seem to be unable to connect to Netflix etc. This has been the case for a month or so.
JA: What device are you trying to connect?
Customer: Our broadband is working for
JA: What's the brand and model of your product?
Customer: its a Samsung tv . I’m just looking for the model number now.
JA: What Samsung model do you have? How old is it?
Customer: not sure how old it is. Model number is ***** UE46F5300AK type UE46F5300
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes tv menu works, do you mean other apps? No, we can’t Netflix, Amazon video, YouTube, web browser etc.
JA: The TV Technician will be able to walk you through that. Anything else you want the TV Expert to know before I connect you?
Customer: That’s it thanks
Submitted: 7 days ago.
Category: Electronics
Expert:  Justin Johnson replied 7 days ago.

Hi, I am Justin. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply momentarily.

Expert:  Justin Johnson replied 7 days ago.

There are a few things to try. This is the link to the guide: https://help.netflix.com/en/node/57687

You can find the solution under the Smart TV dropdown. Try them from top to bottom.

Customer: replied 7 days ago.
Hi. On all the apps it says you’re not connected to the network. Got to network settings and connect to the internet to enjoy smart hub
Customer: replied 7 days ago.
Samsung diverted us to you and have offered to cover the £5. They have not offered to refund any further.
Expert:  Justin Johnson replied 7 days ago.

Ok. I am sorry, but I am out of ideas. I will opt out for another expert.

Expert:  Nicola-mod replied 7 days ago.
Hello,
It seems the professional has left this conversation. This happens occasionally, and it's usually because the professional thinks that someone else might be a better match for your question. I've been working hard to find a new professional to assist you with your question, but sometimes finding the right professional can take a little longer than expected.
I wonder whether you're OK with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Nicola