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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 81
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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I have a brother hl-3150cdw printer. when we print there is

Customer Question

hello
JA: Hi. How can I help?
Customer: i have a brother hl-3150cdw printer. when we print there is a mark on the left side of the page. almost like there is something sticking to the roller or damage to it. can you help?
JA: What kind of computer or device are you printing from?
Customer: weve tried phone. computer and ipad
JA: How long has this been going on with your HL-3150CDW?
Customer: 2 weeks
JA: When did you last update the Operating System (OS) on your model
Customer: ah not sure on that
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no but thanks
Submitted: 11 days ago.
Category: Electronics
Customer: replied 11 days ago.
any luck yet
Expert:  *ElectronicsTech replied 11 days ago.

Hi,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

That sounds like the corona wire of the drum unit may be dirty.

Follow this link and see if the image is the problem you are having. If it is scroll down to the Cleaning section and follow the steps to clean the Corona wire.

https://support.brother.com/g/b/faqend.aspx?c=eu_ot&lang=en&prod=hl3150cdw_eu&ftype3=1975&faqid=faq00000006_033

Customer: replied 11 days ago.
no its not that, i sent you an image of the problem
Customer: replied 11 days ago.
sent it again
Expert:  *ElectronicsTech replied 11 days ago.

yes, that is the basically the same thing, follow these steps please>https://support.brother.com/g/b/faqend.aspx?c=eu_ot&lang=en&prod=hl3150cdw_eu&faqid=faq00000208_039

Customer: replied 11 days ago.
will you refund me
Expert:  *ElectronicsTech replied 11 days ago.

I am sorry for any difficulty or confusion. I'm not sure about any of the fees. I only do the tech support. However our service is backed by 100 % guarantee and customer service will be glad to answer any account questions for you. https://www.justanswer.com/help/contact-us