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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 81
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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C, Panasonic tv model tc-65cx420u, 5 years, no left side of

Customer Question

c
JA: What's the brand and model of your product?
Customer: Panasonic tv model tc-65cx420u
JA: How old is your TC-65CX420U?
Customer: 5 years
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no left side of screen is dark
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no
Submitted: 7 days ago.
Category: Electronics
Expert:  *ElectronicsTech replied 7 days ago.

Hi,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

This sounds like the backlight board on that side has failed or a failed led strip in the area of the panel where the screen is dark.

Customer: replied 7 days ago.
I don't think it is leds because the dark is about 15 inches top to bottom rather than spotted dark spots. the overall picture seems a little dark also
Customer: replied 7 days ago.
are you still working on this
Expert:  *ElectronicsTech replied 7 days ago.

yes, that is the symptoms for the backlight failure.

Customer: replied 7 days ago.
can I buy the part.
Customer: replied 7 days ago.
are there leds and backlight?
Expert:  *ElectronicsTech replied 7 days ago.

yes, you can remove the back panel and see if the backlight led strip in that area is lit.

Customer: replied 7 days ago.
Whe I remove the plastic back cover there is a metal cover .
Customer: replied 7 days ago.
if the leds are not lite does it mean there bad or what powers them is bad.
Customer: replied 7 days ago.
Do leds strips run vertical or horizontal.
Expert:  *ElectronicsTech replied 7 days ago.

if it is one section it is usually that section of led strip is bad.

Customer: replied 7 days ago.
If they run horizontal that would mean several rows all went out at the same time. How do I know it is not the power source.
Expert:  *ElectronicsTech replied 7 days ago.

yes, they run horizontal. It is possible that the board has failed however it is most likely the strips.

Customer: replied 7 days ago.
I m sorry but that don't make sense that all those rows would go out at once unless there was a power surge. If they were going out a little at a time then I would agree. I still think it is either wiring that powers the leds or the power source.
Expert:  *ElectronicsTech replied 7 days ago.

ok,

Customer: replied 7 days ago.
I guess I'm not happy with our chat. So if there is a money back guarantee then please credit my card.
Expert:  *ElectronicsTech replied 7 days ago.

yes, our service is backed by 100 % guarantee and customer service will be glad to answer any account questions for you. https://www.justanswer.com/help/contact-us