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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.Please disconnect the power cable to the computer then hold the power button in for 60 seconds then release.Then connect the power cable, power it on and tell me how it now functions.Please let me know the results.Thank you
Can you tell me the make and model of the computer please?
I do not see any devices called that, which brand is it? eg: HP, Dell?
Can you get to the windows sign in page?
On the password ***** hold the SHIFT key on the keyboard and with it held down, click on the power icon on the screen then restart.
Keep shift held down until it has restarted and your at a menu.
Choose from this menu, Troubleshoot, then Reset My PC.
You will have to choose to keep your files.
Let this complete and once it has, you will need to setup your computer again just like when you first received it.
Let me know please how you go.
You are most welcome!