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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 58093
Experience:  Electronics Engineer
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Assistant: How can I help? sorry to bother you but my

This answer was rated:

Hi
Assistant: Hello. How can I help?
Customer: sorry to bother you but my computer is driving me mad.
Assistant: What's the brand and model of your product?
Customer: it is stuck on a grey screen with a blue circle I am trying to go back to settings it was on before I started to download windows 10
Assistant: What have you tried so far?
Customer: it is a zoom store
Assistant: Anything else you want the Electronics Expert to know before I connect you?
Customer: I have tried turning it of and back on but is stuck on blank screen with blue circle

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please disconnect the power cable to the computer then hold the power button in for 60 seconds then release.
Then connect the power cable, power it on and tell me how it now functions.
Please let me know the results.
Thank you

Customer: replied 1 month ago.
Ok I am just doing now
Customer: replied 1 month ago.
I have done as requested but it is still grey screen flashing with blue circle
Customer: replied 1 month ago.
Can you help ?

Can you tell me the make and model of the computer please?

Customer: replied 1 month ago.
It is a zoom storm
Customer: replied 1 month ago.
It was fine until I tried to do upside to windows 10 I just want to get back to windows 8.1

I do not see any devices called that, which brand is it? eg: HP, Dell?

Customer: replied 1 month ago.
It is a zoomstorm

Can you get to the windows sign in page?

Customer: replied 1 month ago.
No
Customer: replied 1 month ago.
Sorry yes but once signed in jumps to grey screen with blue circle

Thanks

On the password ***** hold the SHIFT key on the keyboard and with it held down, click on the power icon on the screen then restart.

Keep shift held down until it has restarted and your at a menu.

Choose from this menu, Troubleshoot, then Reset My PC.

You will have to choose to keep your files.

Let this complete and once it has, you will need to setup your computer again just like when you first received it.

Let me know please how you go.

Customer: replied 1 month ago.
THANKYOU SO SO MUCH YOUR A STAR XX

You are most welcome!

Richard and 3 other Electronics Specialists are ready to help you
Customer: replied 1 month ago.
Hope you enjoy the rest of your day will rate you 5stars

Thank you!