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*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 12026
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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I have a problem logging into my laptop, I Its inspiron, its

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Hi, I have a problem logging into my laptop
JA: What's the brand/model and Operating System (OS) of your laptop?
Customer: I Its inspiron
JA: What have you tried so far with your Inspiron? Have you installed any updates recently?
Customer: its a new laptop i bought it 2 months ago, i havent done any updates
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: i forgot my password ***** login as i forgot my password ***** the summer holidays
My name is Randy, I am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
What is the email address that you use with the computer?
Customer: replied 4 months ago.
Hi Randy thanks for your help. The email address is [email protected]
What is your phone number, reply to me with the the last 4 digits including 41
Customer: replied 4 months ago.
Will I still be charged £16?
Customer: replied 4 months ago.

Let me know the code as soon as you get it please.

Customer: replied 4 months ago.

okay, thank you. try hpdh8334 as the password on the laptop.

Customer: replied 4 months ago.
It's not working
Customer: replied 4 months ago.
Its says the password is incorrect
Try again

make sure the caps lock is off on the laptop.

Customer: replied 4 months ago.
Yes I've double checked my caps lock is off
Is it the DELL INSPIRON 15 7580 15.6?
Customer: replied 4 months ago.
DELL_INSPIRON 157000 15.6

is the computer near a wifi connection that it normally connects to?

Customer: replied 4 months ago.

okay, I am showing that the laptop is located at 20a Kent Road, Portsmouth. Is that correct?

Customer: replied 4 months ago.
No, its 2 Shaftesbury road

okay, I am seeing that address also. It is not always accurate.

Do you have a network cable you can connect to the laptop from your internet modem to make sure it is online?

Customer: replied 4 months ago.
Ok I've connected the cable

try the password now please.

Customer: replied 4 months ago.
Still showing as incorrect password

try holding the power button down for 30 seconds then power on and try again please.

Customer: replied 4 months ago.
Yayyy!!!! I'm got in!!! Thanks Randy :))

That's great!

I hope I have earned a 5 star rating!

Please let me know if you need any other assistance.

Also, please take a moment to rate my service by choosing one of the stars at the top and click on submit.

Thank you very much!

*ElectronicsTech and 3 other Electronics Specialists are ready to help you
Customer: replied 4 months ago.
I certainly will give you a 5 star rating, thanks for all your help and patience.
Thank you!
Customer: replied 4 months ago.
I have not received a call why is it charging me £16 for a call??
I'm not sure I'll check on that for you?
Customer: replied 4 months ago.
Thanks as I have just received an [email protected] saying they have charged my card £16 for a call charge