How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Engineer
Category: Electronics
Satisfied Customers: 60435
Experience:  Electronics Engineer
Type Your Electronics Question Here...
Richard is online now

I hVe a kindle about 3 years old, I have forgotten the

This answer was rated:

Hi. I hVe a kindle about 3 years old, I have forgotten the password ***** when I open it up I only get a numeric request for signing in. I. Have tried various ways, even tried to change password. But no joy. Can you help as I desperately need to used it? Please help.
JA: When could you last access your Kindle?
Customer: May 2019
JA: Did you try resetting through Amazon's online password ***** tool?
Customer: yes. But you need numerals and alphabet letters cant use that because you need to use numbers and letters for password. Never had any problems with my previous kindles.
JA: Anything else you want the E-Reader Expert to know before I connect you?
Customer: No don't think so. Kindle is fully charged, no problem,

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

You will need to reset it, to do this enter in as the passcode


This will reset it so you can set it up again with a new passcode.

Let me know how you go please.


Customer: replied 4 months ago.
Entered 111222777. Unlocked kindle but all 73 of my books are gone.
Once you register the kindle again in the setup process, allow it 20 minutes to download the books again please.

Any issues please let me know
Richard and 2 other Electronics Specialists are ready to help you