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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 57552
Experience:  Electronics Engineer
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I hVe a kindle about 3 years old, I have forgotten the

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Hi. I hVe a kindle about 3 years old, I have forgotten the password ***** when I open it up I only get a numeric request for signing in. I. Have tried various ways, even tried to change password. But no joy. Can you help as I desperately need to used it? Please help.
JA: When could you last access your Kindle?
Customer: May 2019
JA: Did you try resetting through Amazon's online password ***** tool?
Customer: yes. But you need numerals and alphabet letters cant use that because you need to use numbers and letters for password. Never had any problems with my previous kindles.
JA: Anything else you want the E-Reader Expert to know before I connect you?
Customer: No don't think so. Kindle is fully charged, no problem,

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

You will need to reset it, to do this enter in as the passcode

111222777

This will reset it so you can set it up again with a new passcode.

Let me know how you go please.

 

Customer: replied 9 days ago.
Entered 111222777. Unlocked kindle but all 73 of my books are gone.
Once you register the kindle again in the setup process, allow it 20 minutes to download the books again please.

Any issues please let me know
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