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Hi! My name is Pete. I am the expert who will be assisting you today.
Approximately how old is your IPC 8600A camera monitor tester?
If you shine a bright light on the screen can you see a faint outline of the display?
Can you attach a photo of what you are seeing?
Ok, please attach the phone when you can so I have a better understanding of what is going on.
The only reset you can do is to press and hold the power button to turn the tester off, then power it back on again.
Yes, if the screen is blank then it has a fault.
It will likely need to be returned to a service centre to have the software reinstalled on it.
It sounds like the system is not booting up normally. It will need to have the software reinstalled on it.
As the support centre is in China, your best option is to return it through the retailer where it was purchased.