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Hi! My name is***** am the expert who will be assisting you today.
Are you connected to the printer with a USB cable, or a network cable, or wirelessly?
Can you attach a screenshot of what you are seeing, or would you prefer remote assistance?
Ok, I have sent the remote assistance offer, please accept it to continue.
Are you at the computer now?
Please click on the link below to download a remote desktop assistance program so that I can remotely connect to your computer:
When a new web page opens, click the green "I Agree" button, and run the downloaded file (named Elsinore.ScreenConnect.Client) by double-clicking it. Permit the connection if asked so that I can connect. We will then be able to chat as well.
Ok, please download the secure remote connection link that I just posted and run it on the computer.