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Hi,My name is***** am sorry to hear that you are having this issue.I will be glad to assist you with this.My goal is to give you the best experience possible!The TWAIN scanner driver (TWAIN Driver) is supported by macOS v10.15.x in some moldes. For ADS models, the Scanner Driver download is here.https://support.brother.com/g/s/id/os/macintosh.html#mfc-j