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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 81
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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I have an apple iMac which has just been upgraded to 10.15 &

Customer Question

hi I have an apple iMac which has just been upgraded to 10.15 & know I cant use my printer to scan. my mc no is MFC-J5625DW Im told by apple I need a 64 bit program of you to get it working
JA: Is there an error code on your printer when you try to scan?
Customer: using control centre I get this message The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information.
JA: When did you last update the printer driver software?
Customer: just tried no luck
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Electronics
Expert:  *ElectronicsTech replied 2 months ago.

Hi,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!

The TWAIN scanner driver (TWAIN Driver) is supported by macOS v10.15.x in some moldes. For ADS models, the Scanner Driver download is here.https://support.brother.com/g/s/id/os/macintosh.html#mfc-j