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Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 15626
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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All of a sudden, we can't use Amazon Prime. This message

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All of a sudden, we can't use Amazon Prime. This message comes up: This service is no longer available on this device. We have a Sony Bravia TV and there hasn't been any problems using Amazon Prime for years, until now. any ideas?
JA: What's the brand and model number of your TV? How old is it?
Customer: Hang on, give me a minute. Okay, i'm back. Serial Number:(###) ###-#### Model Number: KDL-40HX753. It is a Sony Bravia TV.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes, the menu works. No problems on anything else.
JA: How long has this been an issue with your KDL-40HX753? What happened right before this?
Customer: The payment card was changed, we did not input new payment card details for a couple of weeks, but we did so about a month ago. It has been a problem since around the time of changing payments cards.
JA: Anything else you want the TV Expert to know before I connect you?
Customer: We can still use - purchase - items on Amazon as per normal, we just can't access Amazon prime on TV. That's all I can say for now.
Shahid

Hello, my name is Shahid. I am one of the techs who is going to help you today. One moment while I look over your question

 

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Customer: replied 4 days ago.
Okay, nice to meet you, Shahid.

Thank you

Amazon app on several Sony TV models including KDL-40HX753 has been expired, please click the following Sony link for more details

https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs/kdl-40hx753/articles/00230339

Please connect a Firestick to the TV to get Amazon Prime video streaming which is the only way

I hope this info will help. If you have any additional questions, feel free to ask
Thanks for using JustAnswer

 

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Customer: replied 4 days ago.
No, I prefer to type.

NOTE: The phone call or any other offer/ prompt ad is automated and did not send by me. Feel free to ignore it if you wish/ prefer to troubleshoot the problem here in text chat, so ignore the phone call offer popups and keep texting here to continue

/

Thank you

Amazon app on several Sony TV models including KDL-40HX753 has been expired, please click the following Sony link for more details

https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs/kdl-40hx753/articles/00230339

Please connect a Firestick to the TV to get Amazon Prime video streaming which is the only way

I hope this info will help. If you have any additional questions, feel free to ask
Thanks for using JustAnswer

Shahid and other Electronics Specialists are ready to help you
Ask your own question now
Customer: replied 4 days ago.
Okay, thank you very much, we'll get the firestick.

Very much welcome, wish you the best~

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