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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
In order to change you need to create a Gmail account, this you can do here.
Then use this new account moving forward.
Let me know please how you go
ok, what further assistance do you need with it please?