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Hello, my name is***** am one of the techs who is going to help you today. One moment while I look over your question
I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video sources connected to the TV?
Okay, so the picture is still visible but darker on the top than the other parts of the screen, is that correct?
Okay, it seems the backlight LEDs located on the top section of the screen are failing or not getting enough power to generate full bright light, following troubleshooting step should be tried that might help- Disconnect the TV power cord from the power outlet for 10 minutes to reset, replug back in and check?The above is simple troubleshooting techniques and if they do not work, please reply back to me here and I will continue to assist