How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Pete Your Own Question
Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 24442
Experience:  Over 20 years of experience in the Electronics and IT industries.
30970729
Type Your Electronics Question Here...
Pete is online now

Customer Question

lt;My Canon 5750 has started making a loud click when the printer head returns to its start point. To date it has been printing ok but now the paper pick up has stopped working. Are they related and how do I fix them?
JA: What's the brand and model of your printer?
Customer: Pixma MG 5750
JA: How long has this been going on with your Pixma?
Customer: The clicking about a week. The paper feed just today.
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: Can't remember
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No
Submitted: 14 days ago.
Category: Electronics
Expert:  Pete replied 14 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now.

Customer: replied 14 days ago.
Still no answer?
Expert:  Pete replied 14 days ago.

Approximately how old is the printer?

Did any paper get jammed in it before the problems started?

Expert:  Pete replied 12 days ago.

Based on the information you have provided so far, check for any paper jams and ensure all small pieces of torn paper have been removed.

Let me know if that works.