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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 58303
Experience:  Electronics Engineer
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Switched on my television and all was fine for about seconds

Customer Question

Hi! Switched on my television and all was fine for about seconds then the picture just went! Still got sound.... Please can you help?
JA: What's the brand and model number of your TV? How old is it?
Customer: JVC 40-LTC540 I can't remember how old - 3 or 4 years?
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No - screen is just blank
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No thanks
Submitted: 18 days ago.
Category: Electronics
Expert:  Richard replied 18 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 18 days ago.
OK!
Expert:  Richard replied 18 days ago.

Thank you

Customer: replied 18 days ago.
Still blank screen but getting audio :-(
Expert:  Richard replied 18 days ago.

If you press the menu button on the remote for the TV, does the menu show?

Customer: replied 18 days ago.
No
Expert:  Richard replied 18 days ago.

I am sorry to hear that.

 

It is the internal Tcon board that has faulted.

 

I am really sorry about this and you are going to have to return the TV to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

 

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

 

Thank you

 

Customer: replied 18 days ago.
Thanks Richard. An expensive week for me ahead...... Thanks again.
Expert:  Richard replied 18 days ago.

I am sorry to hear that.

All the best