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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 58329
Experience:  Electronics Engineer
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We cannot get a picture on our tv, Don’t no, No, No

Customer Question

Hello , we cannot get a picture on our tv
JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?
Customer: Don’t no
JA: Was there a power outage recently?
Customer: No
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No
Submitted: 17 days ago.
Category: Electronics
Expert:  Richard replied 17 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please