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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please tell me the model of the TV?
And the dongle you purchased?
You need to connect the trasnmitter into the headphone jack of the TV then pair it with your headphones to get sound.
I did not see any model information or anything specific from you, but when you read the manual to do this, what exactly happens?
Please let me know
I am sorry you did not understand the message.
Which part of it did you not understand? Please let me know
and also as requested, can you please give me the model of the TV and the Dongle you purchased? I need to know this please