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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please go to http://photos.google.com
And sign in with the same Gmail account you use on the phone.
Tell me if you see the photos there please
Ok, you can right click and download the photos there to your computer.
Any issues please let me know