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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 24420
Experience:  Over 20 years of experience in the Electronics and IT industries.
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I canot connect my printer to my imac now that i moved it

Customer Question

i canot connect my printer to my imac now that i moved it hy
JA: What's the brand and model of your printer?
Customer: cannon TS5050
JA: How long has this been going on with your TS5050?
Customer: about a year ive had to move out of the room it is usually in
JA: When did you last update the Operating System (OS) on your model
Customer: ivenot done that
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: yes it keeps turning itself off so I cant print form my phone at night
Submitted: 7 days ago.
Category: Electronics
Expert:  Pete replied 7 days ago.

 

Hi and Welcome. My Name is Pete and I look forward to assisting you today with your question.
Expert:  Pete replied 5 days ago.

Try deleting the printer from the iMac, then reinstall it again using the latest driver download from the Canon website:

https://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_ts_series/pixma-ts5050.html

Let me know if that works, or if you need any further assistance at all.

Pete.