How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 58022
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

I have a Panasonic DMR-EX86EB recorder its few years old.

Customer Question

Hi I have a Panasonic DMR-EX86EB recorder its few years old. When I switch it on instead of hdmi in the display panel it is showing AV1 & when I try to timer record a programme there is no programme data from the TV. It is recording programmes already set up but there is nothing when played back. Can you help please Rina
JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?
Customer: Yes
JA: Was there a power outage recently?
Customer: no
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no
Submitted: 6 days ago.
Category: Electronics
Expert:  Richard replied 6 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble with your recorder. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the recorder (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the recorder, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 6 days ago.
ok have done that
Expert:  Richard replied 6 days ago.

Thank you

Customer: replied 6 days ago.
switching off made no difference
Customer: replied 6 days ago.
Im sorry I have to go out now !! can I reconnect later ? Tina
Expert:  Richard replied 6 days ago.

It was not switching off though, it was removing the power to the unit by unplugging it from the power socket.

Did you do this?

Please let me know

Customer: replied 6 days ago.
yes I did unplug the unit
Expert:  Richard replied 6 days ago.

If you press Drive Select on the remote under the power button, does it then change?

Customer: replied 6 days ago.
No I tried that at the wknd & it made no difference just swithched it to DVD !
Expert:  Richard replied 6 days ago.

Ok, I would like you then to reset the unit

To do this, open the flap at the front of it and with it powered on, hold the channel up and down buttons for 7 seconds then release.

This should then reset it.

Tell me how it now functions please.

Thank you

Customer: replied 6 days ago.
That didnt work!! I now have to go out Im sorry. Can I reconnect with you later? apologies Tina
Expert:  Richard replied 6 days ago.

Did it reset though Tina? If not is points to a hardware failure.