How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Eng. Andres Your Own Question
Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 1536
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
54002000
Type Your Electronics Question Here...
Eng. Andres is online now

I am trying to play back an audio file, Glaxy 9s, tryed to

Customer Question

I am trying to play back an audio file
JA: What's the brand and model of your product?
Customer: Glaxy 9s
JA: What have you tried so far?
Customer: tryed to open the file- Massage, player does not support this type of audio file
JA: Who makes your media player? How old is it?
Customer: not sure - icon on the phone
JA: What have you tried so far with your media player?
Customer: 1 st time i used it
JA: Anything else you want the Video Expert to know before I connect you?
Customer: no
Submitted: 12 days ago.
Category: Electronics
Expert:  Eng. Andres replied 12 days ago.

Hello there,

My name is Andrés and I am an Electronic Engineer with more than 10 years of experience in end-user support. I will try to help you with your problem today, one moment while I read the information given. If more information is needed, I will let you know.

Expert:  Eng. Andres replied 12 days ago.

Some audio files are reported to be problematic with Samsung phones-not only with the 9S but with other models from Samsung. The best solution is to switch the player for that file.

 

You can download the recommend APP (it is free) to playback the audio file:

 

https://play.google.com/store/apps/details?id=org.videolan.vlc&hl=es

 

You can search it directly in the google store as "VLC".

 

Let me know if other follow up question arises so I can answer it! :)

Customer: replied 12 days ago.
where do i get this app- my phone or my lab top
Customer: replied 12 days ago.
installed VLC - still can not open the audio file
Expert:  Eng. Andres replied 12 days ago.

What error did you receive?

Customer: replied 11 days ago.
I have still not been able to open the file
Customer: replied 11 days ago.
File not listed