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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 1536
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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I am trying to play back an audio file, Glaxy 9s, tryed to

Customer Question

I am trying to play back an audio file
JA: What's the brand and model of your product?
Customer: Glaxy 9s
JA: What have you tried so far?
Customer: tryed to open the file- Massage, player does not support this type of audio file
JA: Who makes your media player? How old is it?
Customer: not sure - icon on the phone
JA: What have you tried so far with your media player?
Customer: 1 st time i used it
JA: Anything else you want the Video Expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Electronics
Expert:  Eng. Andres replied 7 months ago.

Hello there,

My name is Andrés and I am an Electronic Engineer with more than 10 years of experience in end-user support. I will try to help you with your problem today, one moment while I read the information given. If more information is needed, I will let you know.

Expert:  Eng. Andres replied 7 months ago.

Some audio files are reported to be problematic with Samsung phones-not only with the 9S but with other models from Samsung. The best solution is to switch the player for that file.

You can download the recommend APP (it is free) to playback the audio file:

You can search it directly in the google store as "VLC".

Let me know if other follow up question arises so I can answer it! :)

Customer: replied 7 months ago.
where do i get this app- my phone or my lab top
Customer: replied 7 months ago.
installed VLC - still can not open the audio file
Expert:  Eng. Andres replied 7 months ago.

What error did you receive?

Customer: replied 7 months ago.
I have still not been able to open the file
Customer: replied 7 months ago.
File not listed