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Hi! My name is***** am the expert who will be assisting you today.
Do you get an error message when you try to sync the calendar?
Can you access your Office 365 account on any other device and see the calendar there?
Ok, try removing the account from the phone and then add it again.
Let me know if that works.
In the Calendar app, select "Edit Calendars", then "Choose Calendar", and select the calendar you want to remove. Then click "Delete Calendar" and confirm if you are certain you have selected the right one.
To add it again, select "Edit Calendars", then click "Add Calendar".
The Calendar app should be on your home screen - it is the app that you use to access and view the calendar.
Are you getting an error message?
Did you recently update your password?
Yes,. the edit button depends on what version of Android OS you are using.
Do you know what version you are using, or can you attach a screenshot of the Calendar options?
If the calendar is linked to an email or Outlook account then you can try removing that and adding it back again instead.
I can also assist remotely if you prefer.
Yes I can access your phone remotely through an app.
I am mobile at the moment, returning to my desk after 6pm. Can you let me know a time this evening that suits you for me to connect?
Ok, lets get in touch after 6!
Yes, please download the TeamViewer app: https://www.teamviewer.com/en/download/android/
You can get it from the Google app store.
If it has downloaded and it launches ok then it is for Android.
Does it suit now?
I will be free after 3.30pm today. Does it suit this afternoon?
I will be returning to the office after 3.30pm so lets schedule for 4pm.
Can you see the option on your side to request the remote assistance?
You should see various options or offers on your question page, like where you had previously requested the phone call.
Your previous phone call request expired, however I can ask customer services to convert it to remote assistance if you are happy with that?
When you are ready, please let me know the TeamViewer ID number so that I can connect to you remotely.
I am available now, from 4pm-5pm
I cannot connect unless the Teamviewer app is running on the front screen of your phone.
Please let me know when you are ready to try again.
I have an extended window of time available until 5.30pm
If you open the app and view it, it will appear on the front screen.
I am unable to connect to the app on your phone.
What store did you download it from?
In the Teamviewer app there should be an option to install QuickSupport, can you see that and install it?
Or, go back to the app store and install the TeamViewer QuickSupport app from there.
Yes, I am available 7 days a week if tomorrow or Sunday suits.
Alternatively, we can pick up again next week.
Sorry for the delay, I am travelling at the moment. I am available on Thursday to try connecting again.
Thursday evening after 7pm?