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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 25978
Experience:  Over 20 years of experience in the Electronics and IT industries.
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My samsung calendar has stopped syncing with my office 365

Customer Question

Hello
JA: Hello. How can I help?
Customer: My samsung calendar has stopped syncing with my office 365 account. how do i make it start again?
JA: What Samsung product do you have?
Customer: Galaxy S8
JA: What Operating System (OS) are you running on your Galaxy?
Customer: not sure how can i check?
JA: The Smartphone Technician will be able to walk you through that. How long has this been going on with your Galaxy? What have you tried so far?
Customer: i have been struggling for about 10 days, i have tried manually syncing but it does not work.
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: no i just want it to work!!
Submitted: 6 months ago.
Category: Electronics
Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 6 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Pete replied 6 months ago.

Hi! My name is***** am the expert who will be assisting you today.

Customer: replied 6 months ago.
hello my Samsung Galaxy S8 phone has stopped syncing with my Microsoft Office 365, how do i make it start syncing again?
Customer: replied 6 months ago.
ok can you refund the £16 and proceed with the advice online
Expert:  Pete replied 6 months ago.

Do you get an error message when you try to sync the calendar?

Can you access your Office 365 account on any other device and see the calendar there?

Customer: replied 6 months ago.
on all other devices the calendar is syncing, just not on my phone
Expert:  Pete replied 6 months ago.

Ok, try removing the account from the phone and then add it again.

Let me know if that works.

Customer: replied 6 months ago.
can you confirm how i do that?
Expert:  Pete replied 6 months ago.

In the Calendar app, select "Edit Calendars", then "Choose Calendar", and select the calendar you want to remove. Then click "Delete Calendar" and confirm if you are certain you have selected the right one.

To add it again, select "Edit Calendars", then click "Add Calendar".

Customer: replied 6 months ago.
can you confirm where i will find the Calendar app
Expert:  Pete replied 6 months ago.

The Calendar app should be on your home screen - it is the app that you use to access and view the calendar.

Customer: replied 6 months ago.
there is not an edit option?
Customer: replied 6 months ago.
It appears like the contacts are not working either as have just run a test!
Expert:  Pete replied 6 months ago.

Are you getting an error message?

Did you recently update your password?

Customer: replied 6 months ago.
no error message and not updated password. did you get the message about no edit button?
Expert:  Pete replied 6 months ago.

Yes,. the edit button depends on what version of Android OS you are using.

Do you know what version you are using, or can you attach a screenshot of the Calendar options?

Customer: replied 6 months ago.
Android version 9
Expert:  Pete replied 6 months ago.

If the calendar is linked to an email or Outlook account then you can try removing that and adding it back again instead.

I can also assist remotely if you prefer.

Customer: replied 6 months ago.
can you work on my phone remotely?
Expert:  Pete replied 6 months ago.

Yes I can access your phone remotely through an app.

Customer: replied 6 months ago.
ok please tell me what I need to do.
Expert:  Pete replied 6 months ago.

I am mobile at the moment, returning to my desk after 6pm. Can you let me know a time this evening that suits you for me to connect?

Customer: replied 6 months ago.
I have a tasting tonight starting at 7pm, so if you could do 6pm that would work for me!
Expert:  Pete replied 6 months ago.

Ok, lets get in touch after 6!

Pete.

Customer: replied 6 months ago.
do I need to down load an app so the phone is ready for you?
Expert:  Pete replied 6 months ago.

Yes, please download the TeamViewer app: https://www.teamviewer.com/en/download/android/

Customer: replied 6 months ago.
will it be available in the app stores or should i do it from google?
Expert:  Pete replied 6 months ago.

You can get it from the Google app store.

Customer: replied 6 months ago.
Ok, i have down loaded team viewer, but not sure if i have the android bit on it!
Expert:  Pete replied 6 months ago.

If it has downloaded and it launches ok then it is for Android.

Customer: replied 6 months ago.
Perfect, speak to you at 6pm
Customer: replied 6 months ago.
Are you there?
Customer: replied 6 months ago.
If you tell me what I need to do to log you in and will get it set up!
Customer: replied 6 months ago.
can we pick this up at 9am in the morning?
Expert:  Pete replied 6 months ago.

Does it suit now?

Customer: replied 6 months ago.
Apologies I was running wine tasting last night till 10.30. Can you sort the phone this morning. I have deleted my outlook and Microsoft accounts and tried to put them back. emails appear to be working but not the contacts or calendar?
Expert:  Pete replied 6 months ago.

I will be free after 3.30pm today. Does it suit this afternoon?

Customer: replied 6 months ago.
at 3.30pm works for me. will it be 3.30?
Expert:  Pete replied 6 months ago.

I will be returning to the office after 3.30pm so lets schedule for 4pm.

Customer: replied 6 months ago.
4pm it is.
Expert:  Pete replied 6 months ago.

Can you see the option on your side to request the remote assistance?

Customer: replied 6 months ago.
no? where will it appear
Expert:  Pete replied 6 months ago.

You should see various options or offers on your question page, like where you had previously requested the phone call.

Customer: replied 6 months ago.
nothing there
Expert:  Pete replied 6 months ago.

Your previous phone call request expired, however I can ask customer services to convert it to remote assistance if you are happy with that?

Expert:  Pete replied 6 months ago.

When you are ready, please let me know the TeamViewer ID number so that I can connect to you remotely.

Expert:  Pete replied 6 months ago.

I am available now, from 4pm-5pm

Customer: replied 6 months ago.
Expert:  Pete replied 6 months ago.

I cannot connect unless the Teamviewer app is running on the front screen of your phone.

Please let me know when you are ready to try again.

I have an extended window of time available until 5.30pm

Customer: replied 6 months ago.
how do I get it on my front screen?
Expert:  Pete replied 6 months ago.

If you open the app and view it, it will appear on the front screen.

Customer: replied 6 months ago.
i have it open
Expert:  Pete replied 6 months ago.

I am unable to connect to the app on your phone.

What store did you download it from?

Customer: replied 6 months ago.
the google store like you said
Expert:  Pete replied 6 months ago.

In the Teamviewer app there should be an option to install QuickSupport, can you see that and install it?

Expert:  Pete replied 6 months ago.

Or, go back to the app store and install the TeamViewer QuickSupport app from there.

Customer: replied 6 months ago.
i have had to come to our second shop where the wifi is poor, that could be why you cannot connect. can we pick this up on monday at 9am?
Expert:  Pete replied 6 months ago.

Yes, I am available 7 days a week if tomorrow or Sunday suits.

Alternatively, we can pick up again next week.

Customer: replied 6 months ago.
Tomorrow will not work, but Sunday PM i might be able to get free to contact you.
Expert:  Pete replied 6 months ago.

Ok, great!

Customer: replied 6 months ago.
Pete
Can we pick this up now?
Customer: replied 6 months ago.
sorry meant to say I have installed quick support on my phone.
Customer: replied 6 months ago.
Pete
I need to get this resolved, can you sort it first thing this morning or should I contact another technician?
Expert:  Pete replied 6 months ago.

Sorry for the delay, I am travelling at the moment. I am available on Thursday to try connecting again.

Customer: replied 6 months ago.
what time?
Expert:  Pete replied 6 months ago.

Thursday evening after 7pm?