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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 24461
Experience:  Over 20 years of experience in the Electronics and IT industries.
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I have to send my mobile for repair. How do I back up my

Customer Question

Hi Pearl
JA: What's the brand and model of your product?
Customer: I have to send my mobile for repair. How do I back up my contacts and photo. I'm told I have to back up to cloud but I don't how to.
JA: The Technician will be able to walk you through that. What have you tried so far?
Customer: I was told that their should be a app but not sure
JA: Which software or app can I help with?
Customer: I don't know. the touch screen dosen't work on the right hand side p
JA: What have you tried so far with your software?
Customer: nothing
JA: Anything else you want the Software Expert to know before I connect you?
Customer: I was hoping you could tell me how to save to the could
Submitted: 15 days ago.
Category: Electronics
Expert:  Pete replied 15 days ago.

Hello,

What is the make and model number of the phone?

Expert:  Pete replied 11 days ago.

You can back up the contents of the phone to the cloud by syncing it with your Cloud account.

If you need further instructions on how to do this, please let me know the make and model number of the phone.

Customer: replied 11 days ago.

I asked for help but I don't understand what you said go to cload. I went into settings and found how to download my files. I am sending my phone to Virgin for repair now Thank you Cheers *****

Expert:  Pete replied 11 days ago.

Ok, have a good night Colin :)
Pete.

Customer: replied 11 days ago.

It's nice to know that I can speak to you. I have solved the problem myself this time. Cheers ******

Expert:  Pete replied 11 days ago.

Glad to hear it is solved!

Best,

Pete.