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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 24423
Experience:  Over 20 years of experience in the Electronics and IT industries.
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When I tried to select the source HDMI it is not there

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Hello, when I tried to select the source HDMI it is not there anymore when changing the source, any reason why?
JA: What's the brand and model of your product?
Customer: I can give you the Model number?
JA: What have you tried so far?
Customer: I tried by unplugging all souces and waited for 10-50 minutes and plugging them back in again but the source instead show P 1 MONO instead of HDMI
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: Yeah the model number is *****

 

Hi! My name is Pete. I am the expert who will be assisting you today.

The HDMI source will not show if no HDMI input is detected.

Check that the HDMI cable is securely attached at both ends, and the HDMI device is turned on.

Try using a different HDMI port on the TV if the problem persists.

 

Customer: replied 8 days ago.
Yeah tried multiple times by reconnecting and connecting the HDMI cable and its as secure as it can be, I also only have 1 HDMI port on this model.

Can you test the HDMI device on a different TV?

Customer: replied 8 days ago.
I will do, is there no other advice you can give to fix the issue? As your solution did not yet resolve my problem.

Based on the information you have provided so far, it is likely that the HDMI device has a fault and is not outputting a signal. If this is confirmed then it will need to be repaired or replaced.

Pete and other Electronics Specialists are ready to help you
Customer: replied 8 days ago.
Alright okay roger dodger thankyou Pete I will now review as requested thankyou