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Richard, Engineer
Category: Electronics
Satisfied Customers: 63904
Experience:  Electronics Engineer
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My granddaughter has got hold of my camera g9x and now there

Customer Question

hi , my granddaughter has got hold of my camera g9x and now there is no images showing . are they all deleted permanently or is it possible they are still on the memory card ?
JA: Who makes your camera?
Customer: canon
JA: What have you tried so far with your G9X?
Customer: not got a clue as it just shows no images and it does not have a manuel so don't know where to start quite honestly
JA: Anything else you want the Camera Expert to know before I connect you?
Customer: not really thank you
Submitted: 6 months ago.
Category: Electronics
Expert:  Richard replied 6 months ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Download a program on a windows computer called Recuva from here

It is free, then open it and run a recovery scan on the memory card of the camera (connect the camera to the computer to do this).

And if they can be recovered, this will do it.

Let me know how you go please

Customer: replied 6 months ago.
Thank you for this advice , I will let you know how I get on later today as I am in a bit of a rush right now . Hopefully when I have more time I might get lucky . Thank you
Expert:  Richard replied 6 months ago.

you are welcome

Customer: replied 6 months ago.
Ok can’t open the application because not supported by OS X
Expert:  Richard replied 6 months ago.

You have to do it on a windows computer

Customer: replied 6 months ago.
That’s not much good to me
Expert:  Richard replied 6 months ago.

No problem but then the program is not free, you can get it here