How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 58181
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

I have an Rosetta Stone app. Whitchurch has just gone black

Customer Question

I have an Rosetta Stone app. Whitchurch has just gone black and the help line for Rosetta Stone said I have to up date my iPad ,and I do not know how to do this can you help
JA: When did you last update Rosetta Stone?
Customer: I don’t think I have ever but I only bought this iPad about 6weeks ago. I am 80 years old and I am not very technical sorry
JA: What have you tried so far with your Rosetta Stone?
Customer: Just kept trying to bring it up
JA: Anything else you want the Software Expert to know before I connect you?
Customer: I don’t think so
Submitted: 12 days ago.
Category: Electronics
Expert:  Richard replied 12 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please hold the home and power buttons on your iPad until you see the apple logo then release.

Let the iPad restart and tell me how it then functions please.

thank you