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Pete, Engineer
Category: Electronics
Satisfied Customers: 24813
Experience:  Over 20 years of experience in the Electronics and IT industries.
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I have just purchased a 3rd security camara. I cannot

Customer Question

I have just purchased a 3rd security camara. I cannot connect it up. I go onto 'setup another device ' scan the code. And that is as far as Ivan go! What
JA: Who makes your router?
Customer: talk talk
JA: What have you tried so far?
Customer: I have front door camara plus side Drive Camara. Andwishto setup garden camara. But it will not allow me to install
JA: Anything else you want the Network Expert to know before I connect you?
Customer: I don't think so
Submitted: 2 months ago.
Category: Electronics
Expert:  Pete replied 2 months ago.


Hi! My name is Pete. I am the expert who will be assisting you today.

Expert:  Pete replied 2 months ago.

What is the brand and model number of your security system?

What is the model number of the new camera?

Expert:  Pete replied 2 months ago.

Try restarting all devices, including your wifi router, mobile device or tablet, and the new security camera.

Let me know if that works.