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I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Can you remove the ink from the printer then power it off.
then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.
Then use a damp cloth and wipe down the inside of the printer.
Once done, let it dry for 10 minutes
Then put the ink back in, power it on and tell me if it then prints correctly please
This will also allow you to see if any foreign objects are in the printer which may cause this.
yes I did.
did you clean all the inside of the printer so no ink was showing at all on the cloth you used to clean?
And you cleaned out the areas the print cartridges when into?
Can you please replace the ink cartridges and tell me if this improves.
No it is ok as the ink tanks wont effect this.
CDo a Print head clean 3 times using the instructions on my link below please.
Once done, tell me if it improves please.
Yes please, up to three times.
No problem, if it is still failing then it is the printhead in the printer that has faulted.
I am really sorry about this and you are going to have to return the printer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
You need to return it to the place of purchase, they handle the warranty for you there.
You are welcome.