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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please tell me on which website you wish to purchase the items from?
Please click this link
And open the file that downloads
You now wish to cancel the remote service you just asked for?
Ok,I will cancel it
With Amazon, sign into it here
and you can then purchase annything you wish directly on the site.
Let me know how you go please