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*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 11844
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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Canon Pixma MG5550 saying "Printer error, etc. support code

Customer Question

Canon Pixma MG5550 saying "Printer error, etc. support code 5B00
JA: What kind of computer or device are you printing from?
Customer: Is this terminal, or curable? Apple mini mac
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: Just do I have to buy new printer or is this curable?
Submitted: 14 days ago.
Category: Electronics
Customer: replied 14 days ago.
Still waiting - sent question 10.13 this morning. Please reply.
Customer: replied 14 days ago.
Have paid £5, sent all details requested and been waiting for response all day. Is this a scam? If not please reply!!
Expert:  *ElectronicsTech replied 14 days ago.
My name is Randy, I am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
The best option will be to try power cycling the printer, computer and your internet modem.
When you power cycle a device, you are simply switching it on and off, while waiting a few minutes in-between. Sometimes, this is all it takes to get a device back to proper working order.
If you power cycle your printer, computer, and wireless router, you are eliminating these potential problems. Just by power cycling the router, you are allowing it to establish its connection to the printer without encountering the problem that prevented such a connection being made the first time.
Follow these steps please.
Power off the computer.
Disconnect the power cord from the Printer for 5 minutes . Then disconnect the power cord from the internet router /modem.
Then reconnect power to both and wait 5 minutes for them to completely power on and reboot. Then power on the computer and check.
Expert:  *ElectronicsTech replied 9 days ago.

If you need more assistance, please use the reply box and let me know.

Thank you very much!

Customer: replied 9 days ago.
Thank you for your reply. Nothing worked and in the end we changed the printer. Thanks
Expert:  *ElectronicsTech replied 9 days ago.

Your welcome.