How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask *ElectronicsTech Your Own Question
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 12536
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
Type Your Electronics Question Here...
*ElectronicsTech is online now

My Samsung, my Samsung S9pls has in the process of a

Customer Question

My Samsung Hi Pearl
JA: What Samsung product do you have?
Customer: Hi Pearl, my Samsung S9pls has in the process of a download gone into a constant lock mode it switces between a blank screen and Sansung Galaxy
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: Its been like it all day not sure how or what to do. It wont turn off?
Submitted: 7 months ago.
Category: Electronics
Customer: replied 7 months ago.
Samsung Galaxy 9 plus
Customer: replied 7 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 7 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  *ElectronicsTech replied 7 months ago.
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
Follow these steps please.
ess and hold the Volume up+Bixby buttons.
Volume up button
While continuing to hold volume up and bixby, press and hold the Power button until the device vibrates and the Samsung Galaxy S9 logo appears then release all buttons.
Note This action boots the device to the Android Recovery screen.
Note Allow up to 15 seconds for the recovery screen to appear.
Power and Volume up buttons with Samsung logo
From the Android Recovery screen, select Wipe data/factory reset.
Note Utilize the volume buttons to cycle through the available options and the power button to select.
Android system recovery screen with wipe data/factory reset
Select Yes.
Note Allow several seconds for the factory data reset to complete.
Android system recovery screen with Yes
Select Reboot system now.
Note Allow several minutes for the reboot process to complete.
Customer: replied 7 months ago.
Hi Randy. Thanks for your help. It went to Initialising mode, then half way through said errorr and went back to flashing between blank and samsung logo. I cant get it to go again.
Expert:  *ElectronicsTech replied 7 months ago.
That doesn't sound good.
How old is the phone?
Customer: replied 7 months ago.
A few years old. It gets to 28% system update and then falls over?!
Expert:  *ElectronicsTech replied 7 months ago.
You can try a few more times, also try charging for about an hour.
Customer: replied 7 months ago.
Ok, Ill try that and email you back if no joy
Expert:  *ElectronicsTech replied 7 months ago.