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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 24561
Experience:  Over 20 years of experience in the Electronics and IT industries.
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Im just starting up a new phone i havent used in a while and

Customer Question

hi, im just starting up a new phone i havent used in a while and it is saying software install failed
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: huawei p smart 2019 *2018
JA: How long has this been going on with your Huawei phone? What have you tried so far?
Customer: a couple of hours, there is a reboot system now button but all that does is restart the phone and the same issue comes up
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: no thanks
Submitted: 14 days ago.
Category: Electronics
Expert:  Pete replied 14 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now.

Expert:  Pete replied 9 days ago.

To fix this, go to Settings > Apps > Apps > Software update > Storage.

Then touch CLEAR DATA and CLEAR CACHE.

After that, go to Settings > System > Software Update.

Then try updating your phone again.

 

.

Let me know if that works for you.