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Hi,I'm sorry about your tablet issue. I'm glad to assist you today. What's the model of your Samsung tablet?We can schedule a time. Please reply at the box below, then click on the Send button below. Thank you,
Thank you. On your Samsung tablet, please press and hold both the Volume Down and Power keys for about ten to 15 seconds, and check. If that does not work, please do the following steps:
- You can also click on the website below for the instruction video:
Please let me know if there is still issue. Please reply at the box below, then click on the Send button below. Thank you, for your patience.
I'm sorry. Please press and hold both Volume Down and Power keys for about ten seconds. Then click on the website below and watch the instruction video there:
Thank you for your patience.
When you click on the website below, do you see the video there?
If it lets you do the factory reset, then it should not ask for a password anymore. When you tried the steps in the video, were you able to see the recovery menu with the option "wipe data/factory reset" on your tablet's screen? Thank you.
Yes, but the steps are the same. Here is a video for SM-T580:
- And for another similar model:
I'm sorry. It looks like hardware issue. Please check repair at