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Ask Viet - Technician Your Own Question
Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 47079
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
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Have new Samsung galaxy tab4 to open it wants password using

Customer Question

Have new Samsung galaxy tab4 to open it wants password ***** characters l have tried but it still won't accept it
JA: When were you last able to use your Galaxy?
Customer: L received the tablet this morning
JA: Do you have a Google account linked to the phone?
Customer: No
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: No
Submitted: 8 days ago.
Category: Electronics
Viet - Technician
Expert:  Viet - Technician replied 8 days ago.

Hi,
I'm sorry about your tablet issue. I'm glad to assist you today. On your Samsung tablet, please press and hold both the Volume Down and Power keys for about ten to 15 seconds, and check. If that does not work, please do the following steps:

  1. Press and hold the Power key and power off for now.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. Keep holding these 3 keys together until the Samsung logo appears or the recovery menu appears.
  4. Press the Volume down key several times key to highlight the option wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key to highlight option Yes....
  7. Press Power button to select.
  8. Once the reset process is finished, press the Power key to reboot system now.

- You can also click on the website below for the instruction video:

https://youtu.be/ib4h7hdT-OQ?t=87

- If needed, please click on the website below for the instruction video:

https://www.youtube.com/watch?v=DV1HHfnEN9w

Please let me know if there is still issue. We can schedule a time. Please reply at the box below, then click on the Send button below. Thank you for your patience.

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