How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask *ElectronicsTech Your Own Question
*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 11844
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
62741268
Type Your Electronics Question Here...
*ElectronicsTech is online now

I have a MG5750 printer/scanner. it will print from my PC

Customer Question

I have a MG5750 printer/scanner. it will print from my PC and Laptop wirelessly, but will not scan
JA: Is there an error code on your printer when you try to scan?
Customer: 5,157,69
JA: When did you last update the printer driver software?
Customer: It is a new printer, purchased 4 weeks ago
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: only how to make it work
Submitted: 12 days ago.
Category: Electronics
Expert:  *ElectronicsTech replied 12 days ago.

Hi,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
This sounds like you will need to install an additional driver on the computers.

Try scanning directly from the IJ Scan Utility program on your computer. Make sure that the 'network' version of the printer is selected at the top of the program.

If you are able to scan from the program, restart your computer. Then turn the printer off and back on to see if you will be able to scan from the operator panel.

Expert:  *ElectronicsTech replied 8 days ago.

If you need more assistance, please use the reply box and let me know.

Thank you very much!