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*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 12536
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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I have an iPhone 6 and can’t get the wireless headphones to

Customer Question

I have an iPhone 6 and can’t get the wireless headphones to connect
Assistant: Does your network appear in the Wi-Fi list on your Apple device?
Customer: Yes
Assistant: Which lights are solid and which are blinking on your router?
Customer: Something is blocking my Bluetooth
Assistant: Anything else you want the Mac Expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: Electronics
Expert:  *ElectronicsTech replied 7 months ago.
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
What is the model of your headphones?
Customer: replied 7 months ago.
Expert:  *ElectronicsTech replied 7 months ago.

Please try this first on your iPhone, follow these steps>

Tap Settings.

Tap General.

Scroll down to the bottom of the page and tap Reset>Tap Reset Network Settings.

You will get a prompt warning you that this option will delete all network settings and return them to factory default settings. Tap Reset to continue.

Wait while your iPhone resets its network settings.

Once the reset process is done, your network settings will return to its factory default settings. Your iPhone will also automatically restart. Then try reconnecting your iPhone to the headphones.

Expert:  *ElectronicsTech replied 7 months ago.

If you need more assistance, please use the reply box and let me know.

Thank you very much!